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Submit a ticket using the form on Synthrone Support website or send a direct e-mail to support@synthrone.com. Indicate:
- your name and surname
- valid business e-mail address
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if there are any folders you would like to have the access to in Synthrone, list them with needed level of Collaboration (Viewer*/Editor**)
*As a Viewer, you will be able to browse through the assets and download them
**As an Editor, you will also be able to edit them and create product cards.
If you want to know more about the Collaborations, visit this article.
- your name and surname
- Once your account is created by the Administrator, you should receive an e-mail with an activation link.
Click on the blue button to set your password and activate your account: - You will be transferred to your Organization's Synthrone webpage. Set your password and click on the CHANGE PASSWORD button to confirm:
- Now you can log into the Synthrone by using your e-mail address as your login and the newly set password:
Note:
Remember to use the e-mail address to which the activation e-mail had been sent. - By default, at the first, you will see Synthrone Manager App. From here you can navigate to Synthrone's app list on the upper menu and select your desired App, i.e. Tracker:
- Now you are all set! Remember to bookmark the Synthrone log-in page, as only the people with the valid URL address can access a particular organization's Synthone tool:
Tip:
You could also bookmark a specific Synthrone app, to use it as a shortcut and access it directly. - If you ever forget your password, you can easily reset it. To do this, click on the Forgot password button on the login screen:
Support