Quite often you may see that the export you make fails. It looks in the following way:
Failing export might be quite an annoying thing, especially when you are trying to download a big amount of content from Synthrone.
If you want to understand what was the case, you need to press a magnifying glass icon next to the red stripe in the export line and check the code.
Given that it might not always be clear for a user we suggest to send us a ticket to make sure you get professional help.
Send a ticket with the following info to support@synthrone.com or submit a ticket using the form on Synthrone Support website
Indicate:
1. Folder from which you were trying to extract and the needful information/Crafter IDs (Synthrone IDs) of the products
2. The link to the export:
3. Find in red the error occurred and send its description to us: